1. Contact DEL FIRE STORE as soon as possible via email or phone.
2. Include Original Order Number and Shipping Address.
3. Missing Items will be shipped immediately once we have verified the original order.

1. Contact DEL FIRE STORE via email or phone within 10 days of order receipt.
2. Include Original Order Number and Shipping Address.
3. Original items need to be returned to DEL FIRE STORE.
4. A Prepaid UPS Ground label will be emailed to you to return the item
5. Once the order has been received back at our warehouse, and verified to be in the same, new condition, new items will be shipped to you at no cost. Used items are not returnable and will be returned to you.

1. All products on the DEL FIRE STORE site have a manufacturer’s commitment to be free from defect upon arrival and a 30day warranty. If you receive a product with a defect, contact DEL FIRE STORE via email or phone within 10 days of order receipt.
2. Include Original Order Number and Shipping Address.
3. Original items need to be returned to DEL FIRE STORE
4. A Prepaid Fedex/UPS Ground label will be emailed to you to return the item
5. Once the order has been received back at our warehouse, and verified to be in the same, new condition, we will forward it to the manufacturer for evaluation.
6. Used items or customer-damaged items are not returnable and will be returned to you.
7. Repair or replacement will be at the manufacturer’s discretion, and manufacturer is responsible to ship you a new or repaired item at no cost to you.

1. Contact DEL FIRE STORE via email or phone within 10 days of order receipt.
2. Include Original Order Number and Shipping Address.
3. Standard stock items may be returned for credit.
4. Custom or personalized items cannot be returned.
5. DEL FIRE STORE will provide you with a Returned Merchandise Authorization number which must appear on the outside of the Return package for credit.
6. Once the returned item has arrived back to our warehouse and verified to be in the same, new condition, a credit will be issued to you within 5 days of our receipt of the original item.
7. Credit includes full refund for the cost of the product. Shipping charges are not credited.

Clearance Items, All custom or personalized items including products with custom titles, imprint or embroidery.
*ANY CHANGE TO THE ABOVE TERMS & CONDITIONS REQUIRES AUTHORIZATION FROM DEL FIRE STORE

1. If your package arrives in a damaged condition, please refuse the package to the delivery driver if possible.
2. If the package has been delivered, contact DEL FIRE STORE immediately via email or phone as FedEx/UPS Ground policies will be applicable. Photos of the damaged carton and product may be required to submit to Shipping Company.
3. Include Original Order Number and Shipping Address when contacting DEL FIRE STORE
4. You will be given instructions by DEL FIRE STORE on returning the package or submitting photos of damage for credit.

Fedex Ground Delivery is our preferred method of shipping as it will automatically provide you with shipping notices and tracking number for your order. FedEx Ground delivery requires a physical street address, not a PO Box.

Very small items may be shipped US Mail.

Alternate methods, including UPS Ground can be used, if requested. Contact us by mail or phone with your order instructions.
Standard stock items typically ship directly from the manufacturer within 1-3 business days. Custom items may take 1-2 weeks.

Pictured above is a Fed Ex Ground Time-in-Transit Map illustrating the number of transit days for delivery within the United States.

If you need your package sooner than standard FedEx Ground delivery, please contact us for Overnight, 2-Day, 3-Day delivery options from FedEx. All shipping methods (FedEx, UPS, US Mail) charge higher rates for expedited packages. We will be able to provide you a shipping quote via phone or email.

Shipping and Handling Rates are based on your US zip code using Fed Ex Database for Commercial or Residential Deliveries.

Orders shipping to an international address need to be placed by phone or email as distinct shipping rates apply. Customers are responsible for any customs, duties or additional shipping charges.

PURCHASE ORDERS:

• There is no fee for custom printed titles on products that include titles.
• There is no minimum order requirement.
• Purchase Orders (POs) should be emailed to: delfirestore@tds.net
• A reply order acknowledgment will be provided.
• All Purchase Orders must include: PO Number, Billing address, Shipping address, Item Number, Description, Quantity, Color, and accurate pricing. If shipping deadline is required, please note this on PO.

All orders without a Purchase Order Number must be processed via Credit Card.

PAYMENT: Net 30 Days from the date of shipment; F.O.B. Loganton, PA.

SHIPPING: Orders are shipped via UPS Ground or USPS unless otherwise specified. Customer’s specific shipping requests honored when feasible.

LATE CHARGES: Past due invoices generate late fees and may jeopardize Open Net 30 Terms.

RETURNS: All claims for returned goods must be made within 30 days of shipment. A restocking fee of 20% may apply. Returns require authorization and an RA number. Freight charges will not be credited. Custom products cannot be returned for credit.

SAMPLE REQUESTS: Sample requests are billed at the unit price. Samples of stock items may be returned in new condition within 30 days for credit on the product. Shipping charges are paid by the customer.

DISCOUNTS: Discounts are provided based upon quantity of purchase order. Additional discounts may be available, and/or stocking agreements, however these are handled on an individual request basis.

Your privacy is important to DEL FIRE STORE! We value the trust you place in us, and we are committed to protecting your privacy and the information you share while using our website.

All stored information, such as orders placed, pages visited, promotional coupons utilized, etc. is used only to enhance your shopping experience and best serve you. We do not sell, rent, lease or provide in any way – your information – to other parties, partners, businesses or organizations for promotional purposes.

Your personal information, including your name, address, phone and email address, as well as all correspondence between DEL FIRE STORE and our customers is used to confirm orders, track orders, provide product announcements and specials, and capture requirements for custom orders and specifications.

Details of the collection and use of personal information is shown below. Please contact us at: delfirestore@tds.net with any further questions you may have.

Personal information collection

DEL FIRE STORE may collect and use the following kinds of personal information:
* information about your use of this website (including page visits)
* information that you provide using for the purpose of registering with the website (including email address)
* information about transactions carried out over this website (including billing and shipping information and products purchased)
* information that you provide for the purpose of subscribing to our email announcements and newsletters
* any other information that you send to DEL FIRE STORE

Using personal information

DEL FIRE STORE may use your personal information to: administer this website; enable your access to and use of the website services; send to you products that you purchase; supply to you services that you purchase; send to you statements and invoices; collect payments from you; and send you marketing communications.

Where DEL FIRE STORE discloses your personal information to its agents or sub-contractors for these purposes, the agent or sub-contractor in question will be obligated to use that personal information in accordance with the terms of this privacy statement.In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, DEL FIRE STORE may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

Securing your data

DEL FIRE STORE will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information. DEL FIRE STORE store all the personal information you provide [on its secure servers].

Information relating to electronic transactions entered into via this website will be protected by encryption technology.

Cross-border data transfers

Information that DEL FIRE STORE collects may be stored and processed in and transferred between any of the countries in which DEL FIRE STORE operates to enable the use of the information in accordance with this privacy policy. You agree to such cross-border transfers of personal information.

DEL FIRE STORE may update this privacy policy by posting a new version on this website. Please check this page occasionally to ensure you are familiar with any changes. DEL FIRE STORE is not responsible for the privacy policies or practices of any third party.

If you have any questions about this privacy policy or the treatment of your personal information, please write:

By email to: delfirestore@tds.net or
By mail to: DEL FIRE STORE, 2564 East Valley Rd., Unit 2, Loganton, PA 17747